The good: the wax was fine.
The bad: I don't appreciate negging from a beautician. If I would like comments about my skin trying to sell me a product, I'll ask for them, but it wasn't necessary. You just succeeded in making me feel rubbish about myself.
Crap hygiene practices. My cuticle bled after a too-hard application of the electronic nail file and instead of antibacterial care and sterilisation of equipment, I got a numbing gel which did absolutely nothing