Was booked in last week but last min realised my masseuse was a man so phoned and asked to rearrange with a woman which they kindly did. Turned up today and the male masseuse told me to get ready in the room and then came in to do the massage so I had to ask for the female masseuse, which again they sorted for me. The room upstairs isn’t the most relaxing as it’s by the reception and you can hear the traffic/people coming in etc. The massage itself was 10/10 but the ambience wasn’t great: