The hairdresser was lovely and did listen to what I wanted. However, I do think he was rather rough with my hair and despite my hair being rather long, he tried to brush right from the top to the tips without attempting any de-tangling, meaning I could hear the rip as my hair broke. There was also no heat protector used when my hair was being dried. Despite this,all in all, for the price, it was a great haircut with great staff. If you want a cheap haircut this is the place.