Technical 4 was lovely, the service has a silent service which I love, but if you enjoy a conversation while getting your nails done this is not place for you. Technician 4 was very detail oriented and did a great job on cuticles and but not the gel nail polish application - the nails look gloopy, sort of a big suspended drop, like bad acrylics- never happened to me before (extensive previous experience). Not a fan of their sanitisation practices, equipment and tools and accessories look dirty.