I pre-booked an appointment and wasn't seen till half an hour AFTER that time. The managers were in the shop and kept reassuring me that the employee who would do my nails was on her way. The nails were done well but it wasn't a very relaxing environment. The nail technician kept tapping my fingers to tell me to relax which wasn't particularly relaxing. Was just hoping for this to be a bit of pampering but maybe this is more an establishment for those who get their nails done regularly.