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Venue rating

4.1

60 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
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amala Spa & Club at Hyatt Regency Birmingham
amala Spa & Club at Hyatt Regency Birmingham
Hyatt Regency Birmingham,
2 Bridge Street, Birmingham, B1 2JZ
United Kingdom

Hotel Spa

amala Spa & Club at Hyatt Regency Birmingham
Hyatt Regency Birmingham,
2 Bridge Street, Birmingham, B1 2JZ
United Kingdom

Opening hours

Mon - Sat 10:00 am - 9:00 pm
Sun 10:30 am - 4:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

amala Spa & Club at Hyatt Regency Birmingham part of Hyatt Pure Spas

Please note the venue will undergo refurbishment works from 8th August until 15th September whereby the Treatment Rooms will be out of use. During this time, Treatments will take place in bedrooms midweek. If you require any further detail please contact the venue directly.

amala is an urban day spa within Hyatt Regency Birmingham in the heart of the city.

Offering respite from the daily hustle and bustle of city life, the spa comprises Five state of the art therapy rooms.

amala is home to a private Hammam treatment room with a marble table where traditionally inspired therapies are applied in a warm steam environment.

Our unique approach to achieving overall well-being of mind, body and spirit lies in the treatments that have been carefully created for you:

Energise

Invigorate and awaken your senses

Purify

Cleanse your mind, body and soul

Radiate

Revive the body’s natural glow

Relax

Reduce stress and regain harmonious balance

Quality teas containing only the finest whole leaves, whole flowers or whole berries can be enjoyed in our peaceful tea lounge.

Gift certificates are available to purchase online.

Please visit our website www.birmingham.regency@hyatt.com

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Services

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Comments

Reviews (written by customers after their visit)

4.1

Chain rating

Based on 60 reviews

5 stars 30
4 stars 16
3 stars 12
2 stars 1
1 star 1
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Body Exfoliation Treatments (2)
  • Steam and Sauna Therapy (15)
  • Face
  • Facials (15)
  • Fitness
  • Swimming (15)
  • Massage
  • Swedish Massage (25)
  • Therapeutic Massage (16)
  • Nails
  • Manicure (11)
  • Pedicure (12)
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Verified review Visited September 2016
Posted 1 day ago
I went for a UK Spa Fortnight Exclusive 2 for 1 Afternoon Spa Day Incl. Treatment and have awarded it 3 stars.

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Verified review Visited August 2016
Posted 1 week ago
I had booked a spa day with cream tea at the Hyatt as a treat for my mother's birthday. When we arrived I was surprised to find that the changing area in the spa was being refurbished on that day, so there was wet paint, workmen hammering etc - not exactly a nice and peaceful spa environment! I had booked the spa day several weeks in advance and the hotel staff never mentioned that any work was being carried out on that day.

The toilets were dirty and couldn't be locked and the shower facilities were quite basic. Once we entered the pool area things were marginally better, but the pool also looked like it had seen better days with green moss growing along the sides. When we entered the sauna there was a man shaving in there, which was also pretty disgusting. All in all I was very disappointed with the spa facilities and quite upset to have chosen this venue as a birthday treat for my mother.

Luckily, the massages we had booked as part of the spa package were excellent and the cream tea in the hotel was also very nice, so that saved the day. The staff were all very nice and helpful and I did receive £15 off the price of one of the massages when I complained, but this didn't really make up for the overall fairly mediocre experience and I sadly I have to say that I would not visit the Amala spa again in future.

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Verified review Visited September 2016
Posted 1 week ago
Loved the whole experience. Was amazing.

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Verified review Visited August 2016
Posted 3 weeks ago
I went for a Classic Spa Day and have awarded it 5 stars.

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Verified review Visited August 2016
Posted 1 month ago
I went for a Amala Spa Day Retreat With Afternoon Tea and have awarded it 3 stars.

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Verified review Visited August 2016
Posted 1 month ago
I went for a UK Spa Fortnight Exclusive 2 for 1 Afternoon Spa Day Incl. Treatment and have awarded it 4 stars.

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Verified review Visited August 2016
Posted 1 month ago
I went for a Spa Day Balance with Afternoon Tea and have awarded it 5 stars.

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Verified review Visited July 2016
Posted 1 month ago
On arrival at the spa, the member of staff on the desk did not seem to understand why we had come to the desk to register our arrival for the spa day. She seemed to think that her job was only to book treatments - as crazy as this may sound, from the way she was responding to us, she didn't seem to understand what a spa day was.
There was no record of our booking on her computer, meaning that presumably there had been no communication between Treatwell and Amala.
When we asked the member of staff basic questions such as whether lunch was included in the spa day, she had to text her manager to get the answers.
The final straw came when we saw a woman with two children walk towards the swimming pool, and we were told that because the pool was open to all hotel guests, it was therefore open to children too. I have been to several spas around the country and not once have children been around.

I e-mailed Treatwell on Monday 1st August and I have not yet received a response (Thurs 4th). If, 14 days after sending the e-mail, I have still heard nothing - I have requested a full refund, as we did not use the spa that day - I shall attempt to contact by phone. If this fails, I will send a postal letter giving another 14 days' notice before contacting trading standards.

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Verified review Visited July 2016
Posted 1 month ago
I went for a Classic Spa Day and have awarded it 5 stars.

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Verified review Visited July 2016
Posted 2 months ago
Enjoyed the massage. Staff on the phone weren't very efficient when I was trying to book the treatment. Spa facilities need to be cleaned regularly though- hair in the swimming pool and on top of the drainage for the Jacuzzi. As no robe and slippers are offered, the area around the swimming pool was very slippery without flip flops.

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Verified review Visited June 2016
Posted 3 months ago
Treated my sister to a day out and we both had an amazing time. Reallying worth the money. We aldo paid extra for a deluxe pedicure which was brilliant ☺ would recommend to anyone.

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Verified review Visited May 2016
Posted 3 months ago
I went for a Amala Spa Day Retreat With Afternoon Tea and have awarded it 5 stars.

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Verified review Visited May 2016
Posted 3 months ago
Amazing experience, great facilities and a fab massage

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Verified review Visited May 2016
Posted 3 months ago
My daughter and myself had a fantastic Mother and daughter day. The spa and afternoon tea were excellent. We were really looked after. This was our second visit and will definitely be retuning. Ten out of ten.

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Verified review Visited May 2016
Posted 4 months ago
Fantastic day at Amala Spa. I went on a Monday and received the Classic Spa Day package which included full use of facilities all day (usually only get 2 hours use of facilities so was really pleased to have use of the whole day) and a 30 minute massage.

As I went on a Monday the gym was empty and I had the full use to myself with high-tech machines. The pool area was lovely, great jacuzzi, sauna and steam room and even a plunge pool!

Overall it was a fantastic day and I would definitely go again, have even recommended to my work colleagues!

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Verified review Visited May 2016
Posted 4 months ago
The staff were attentive in the restaurant lovely service thank you..our afternoon tea was spot on.

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Verified review Visited April 2016
Posted 4 months ago
I went for a Classic Spa Day and have awarded it 3 stars.

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Verified review Visited April 2016
Posted 5 months ago
Arrived and found our way to the spa downstairs, it's is a very nice, clean and beautiful spa. I enjoyed my massage a lot but will not ask for a firm one again. The staff were great especially at the restaurant.

My only criticisms are that the pool had too much chlorine in it that our eyes were burning long after and we could still smell it in our noses, the other is that there was no actual plan; an itinerary/email telling us where to go, when afternoon tea was scheduled for etc.

However I would visit again as its a great spa.

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Verified review Visited March 2016
Posted 5 months ago
I went for a Luxury Champagne Day for 2 and have awarded it 3 stars.

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Verified review Visited March 2016
Posted 5 months ago
I went for a Spa Experience Day including treatment and have awarded it 3 stars.

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