I would support the other comments regarding the difficulty in booking as I tired a few times and left messages and no one called me back. My friend managed to get through in the end. I would recommend you just keep trying, perhaps in the afternoon. However, that was the only down side the spa experience itself we couldn't fault. Staff were extremely friendly and professional. We all had the 30 minute Swedish massage, we all thoroughly enjoyed it. The facilities were great and everywhere was very clean. We had afternoon tea included in the package, we would definitely recommend this although we were very full after. There was more than enough for us. Overall fantastic experience and we are looking to book again very soon.