The stylist was very friendly and chatty. I had long hair and explained I wanted it cut onto shoulders, slightly up at back and layered to give lift. I was concerned it was being cut too short and said so but was told it would be fine when dried. I have ended up with chin length hair at front, long, heavily layered into neck at back with hair from crown about 3-4" long. There were longer strands hanging haphazardly around the front that I had to cut when I was home and chunks cut here and there that I do not understand. All in all absolutely nothing like I asked for. I just look like my hair has been hacked off with this funny length down back of neck. I would definitely not go back.