I had a very painful back with knots and I specifically booked deep tissue massage for 1h (65£). The lady who did my massage was very friendly and pleasant, and for sure can do a very good relaxation massage, but does not have any training or knowledge on the sports/deep tissue massage. I'm very dissappointed and I feel like I have been missold the treatment.
Went for gel manicure and removal, not told removal would not cover BIAB gel and was only told after 3 nails already removed. No electric remover and flimsy nail file so gels would not come off. Therapist didn’t try to shape nicely and ended up shaping myself. Terrible selection of colours available, no nudes/pinks. Therapist phone ringing throughout appointment, clearly in a rush to leave. Reported issues to reception when leaving and was told it was my own fault. Terrible service all round.