Been here 3 times but won't be going again I'm afraid. 1st time really happy - Erika nailed my cut (was going long hair to bob, so potential for disappointment/shock was HIGH), but she understood my request, bob turned out lovely. subsequent 2 appts however, despite my several warnings "I don't like it too short!" (on my 2nd appt I even showed her a pic from my previous cut done by HER as reference!) she went brutally short, disregarding my request. Communication problem I feel