Never been before but read the reviews and all I can say is that Lisa is a waxing master. She spoke to me while doing my Hollywood and I thought I can't answer I need to hold my breath for the pain part, well apart from a tingle no pain at all we chatted the whole way through. Best wax ever and very oriented to details even hairs on my feet and toes. I will definitely be going back and for other services also based on this one.