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Venue rating

4.7

408 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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Adeela Crown Aesthetic Spa
Adeela Crown Aesthetic Spa
Dorsett Hotel (8th floor),
58 Shepherds Bush Green, London, W12 8QE
United Kingdom

Hotel Spa

Adeela Crown Aesthetic Spa
Dorsett Hotel (8th floor),
58 Shepherds Bush Green, London, W12 8QE
United Kingdom

Opening hours

Mon - Sat 10:00 am - 8:00 pm
Sun 10:00 am - 7:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

Adeela Crown Aesthetic Spa   Off-peak
This venue offers discounts on off-peak appointments.

A calm and serene oasis located on the Rooftop (8th floor) of Dorsett Shepherds Bush. A hands-on treatment led spa where we offer relaxing Facials, Massages, Pamper packages alongside more Advanced Facial and body Aesthetic treatments such as Laser Hair Removal & Skin Rejuvenation, Dermapen, Radio-Frequency, Electro-Mesotherapy, Diamond Dermabrasion & Phototherapy rejuvenation to name a few. Treatments are carried out in beautifully designed discreet and comfortable individual treatment rooms. The Spa also boasts a Double Room where 2 guests can enjoy their treatments carried out alongside their companion by two therapists in unison. The whole Team at Adeela Crown Aesthetic Spa looks forward to pampering you soon!

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Services

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Comments

Reviews (written by customers after their visit)

4.7

Venue rating

Based on 408 reviews

5 stars 303
4 stars 88
3 stars 14
2 stars 3
1 star 0
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Photorejuvenation Treatments (2)
  • Face
  • Eyebrow and Eyelash Tinting (1)
  • Eyebrow Waxing (2)
  • Facials (190)
  • Facials - Micro Needling (15)
  • Hair removal
  • Brazilian Waxing (46)
  • Laser Hair Removal (20)
  • Male Waxing (1)
  • Threading (18)
  • Waxing (38)
  • Massage
  • Aromatherapy Massage (35)
  • Ayurvedic Massage (2)
  • Bamboo Massage (7)
  • Deep Tissue Massage (106)
  • Face Massage (25)
  • Foot Massage (20)
  • Hand Massage (13)
  • Indian Head Massage (25)
  • Lymphatic Drainage (12)
  • Swedish Massage (68)
  • Therapeutic Massage (23)
  • Nails
  • Manicure (4)
  • Pedicure (4)
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Have you been here? Write a review
Verified review Visited August 2016
Posted 5 days ago
I had a 45 minutes facial with Justyna and she did a good job. I told her my concerns and she focused on the areas accordingly. I've had many facials at Adeela Crown Spa and the service has always been excellent. The only small point is that I've noticed their steam room is not very good and it would be nice if they could fix it.

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Verified review Visited August 2016
Posted 1 week ago
I had a EXPRESS D-VINE Mini Facial, DEEP TISSUE MASSAGE - BODY and have awarded it 3 stars.

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Verified review Visited August 2016
Posted 1 week ago
Great facilities and great staff! I would totally recommend this place to friends and family.

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Verified review Visited August 2016
Posted 1 week ago
I had a HOLLYWOOD & UNDERARMS and have awarded it 5 stars.

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Comments

1 week ago
Dear Chiara,

Thank you for your comments. We look forward to welcome you again in our Spa.
Best Regards, Adeela Crown Team

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Verified review Visited August 2016
Posted 1 week ago
Lovely venue. Great to be able to use the steam room and sauna before the massage, and the relaxation room afterwards. Very attentive staff.

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1 week ago
Dear Aoife,

Thank you for your comments. We look forward to welcome you again in our Spa.
Best Regards, Adeela Crown Team

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Verified review Visited August 2016
Posted 2 weeks ago
Lovely experience as always.
Massage was lovely - just what I needed.

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1 week ago
Dear Fay,

Thank you for your feedback. It is a pleasure to pamper you always.
We look forward to pamper you again, until your next visit enjoy your holiday and the lovely sunny days!
Best Regards, Adeela Crown Team

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Verified review Visited August 2016
Posted 2 weeks ago
Aneta was great - my face feels so wonderful after the facial! Great massage, also. I will definitely plan to go back!

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1 week ago
Dear Courtney,

Thank you for your comments and we are glad to hear that you loved the facial treatment! We look forward to welcome you again in our Spa. Your feedback has been passed to Aneta and it's been a great morale booster indeed.
Best Regards, Adeela Crown Team

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Verified review Visited August 2016
Posted 3 weeks ago
In June, I took a friend here for a birthday treat (I booked directly through the spa, not through Treatwell). When we arrived, the receptionist was friendly and we enjoyed using the spa facilities (sauna and steam room) for 15 minutes prior to our treatment. My friend and I both had Swedish massages in a joint treatment room (for an extra charge). I found the treatment quite painful, to the point where I was tensing up, and I could hear my friend saying "Ow!" on the neighbouring bed and being told by the therapist quite abruptly to relax, which didn't have the desired effect! The therapist agreed that I had a lot of tension in my shoulders and that next time a deep tissue massage would be a better option. Anyway, after the massage my friend and I had such a good time catching up that we forgot about the pain and barely noticed the slightly chilly relaxation area.

Fast forward to last Monday, I had decided to revisit the spa using a £10 Treatwell voucher to get a discount off a deep tissue massage. I arrived early with the expectation of being able to use the sauna and steam room, but this was not offered, and after changing, I was ushered straight into a treatment room. I explained to the therapist that I had found the last massage painful on my shoulders and I asked for medium rather than heavy pressure, yet this massage was equally painful on my neck and shoulder area and therefore not very relaxing. At the end of the massage, the therapist flung my robe onto my back whilst I was still lying down on the bed before she left the room, which I found a little rude, as though she was trying to hurry me out. Again, the relaxation room afterwards was a little bit cold for my liking.

This spa is not cheap and I would expect a better overall experience. I did feel as though I got slightly better treatment the time when I booked directly with the spa rather than through Treatwell.

I won't be returning.

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2 weeks ago
Dear V,
The reception offered you the use of facilities AFTER the treatment as you didn't arrive early enough to use the facilities beforehand. Hence you were offered the use of steam/sauna after your treatment. This is why in all reminder emails we always recommend the clients to arrive 30mins+ earlier to use facilities so that the treatments run on time (in fairness to clients booked afterwards) or the option to use them later.
Perhaps you also misunderstood when your therapist left your robe handy for you on the bed so you didn't have to get out of bed to reach far for it.
The relaxation room is situated on the rooftop of Dorsett Hotel with floor to ceiling glass windows letting in natural sunlight. On the day 1st Aug visited by you the average London temperature was 21 degrees. However if you still found the room chilly then all you had to do was mention to the reception who could've increased the room temperature for you.
On spot communication is always better than leaving a negative review afterwards.
We'd be happy to welcome you again so you can give the hardworking therapists another chance however the decision rests with you.
The Team @ Adeela Crown

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Verified review Visited July 2016
Posted 3 weeks ago
Adele explained the treatment brilliantly and it was excellent.

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Verified review Visited July 2016
Posted 3 weeks ago
Painful but worth it!

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Verified review Visited July 2016
Posted 1 month ago
perfect service as usual. Very happy with my massage.

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1 month ago
Dear Guest,

Many thanks for your feedback!
We look forward to welcome you again in our Spa.
Best Regards, Adeela Crown Team

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Verified review Visited July 2016
Posted 1 month ago
Prompt. Polite. Very professional. Great value, will book again.

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1 month ago
Dear Carmen,

We are delighted that we provide very professional services and glad to hear you will be back.
We look forward to welcome you again in our Spa.
Best Regards, Adeela Crown Team

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Verified review Visited June 2016
Posted 1 month ago
My experience at Adeela was great as ever.

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1 month ago
Dear Guest,

Thank you for your comments. We look forward to welcome you again in our Spa.
Best Regards, Adeela Crown Team

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Verified review Visited June 2016
Posted 2 months ago
I had Emerald Pamper as a pre-wedding treat and it was very soothing. Facial was thorough (although the neck and head massage during it was unexpected and too rough). Facilities are perfect, the only thing that could be improved is raising the temperature in the steam room (and adding some fragrance) and making the relaxation room slightly warmer and darker. Overall a wonderful experience with great staff.

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1 month ago
Dear Guest,

Thank you for your feedback. We are glad that you were happy with the treatments, staff's friendliness and skill and pleased with the value you received.
Just to point out your comments, since the spa is based on the penthouse floor of Dorsett hotel, the relaxation lounge is bathed in natural light all day long without the need for any artificial light accompanied by calming music. If you prefer the lounge to be dimly lit, then it is recommended to book an evening appointment next time. Best Regards, Team @ Adeela Crown

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Verified review Visited May 2016
Posted 2 months ago
Great place, great service. Slightly smaller than I expected, with only a spa and steam room and slightly limited space for resting (though certainly not a bad space!). Great facial and massages. Went for my gf's birthday and they surprised us with a lovely platter of fruit, cupcakes and glasses of champagne - we were absolutely chuffed. Definitely recommend.

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Verified review Visited June 2016
Posted 2 months ago
very friendly, good facial

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Verified review Visited June 2016
Posted 2 months ago
Very Good

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1 month ago
Dear Sara,

Thank you for your comments! We look forward to welcome you again in our Spa.
Best Regards, Adeela Crown Team

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Verified review Visited June 2016
Posted 2 months ago
Good wax and lovely spa, beautifully decorated and feels luxurious. You are paying for a nice environment. The wax does vary from time to time.

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1 month ago
Dear Camilla,

Thank you for your comments! We look forward to welcome you again in our Spa.
Best Regards, Adeela Crown Team

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Verified review Visited June 2016
Posted 2 months ago
This was my second visit to Adeela Crown, and I had a 'Vino Source Hydrating facial'. My skin feels clean and hydrated. I also decided to have a shoulder massage after the facial, and it was very relaxing, thanks to Skaidre.

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1 month ago
Dear Crismnas,

Thank you for your comments and we are glad to hear that you loved the facial treatment! We look forward to welcome you again in our Spa.
Best Regards, Adeela Crown Team

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Verified review Visited June 2016
Posted 2 months ago
n/a

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