I'm happy with the hair cut
Not a good experience, was the day before my wedding and my 3 bridesmaids and I went to have our nails done. There was 1 member of staff between doing nails and hair. She was rude and had no communication skills, One bridesmaid took over an hour for gel nails so we left and went to a nail salon 3 doors away who were fantastic and did all of our nails within the hour!
a month agoReport
I arrived at the salon and it seems quite manic! Baby crying, oyung girls playing with the nail equipment and various other staff busy working. Was told to sit and wait, this is when i noticed that a lot of hair was on the floor, and it was very dusty. The lady said she didn't have my booking, but would fit me in. I thought this was strange seeing as i'd had quite a few emails and texts from treatwell to remind me.
The lady did my nails but not well at all, infact I had the gel manicure on a Thursday evening and by the Sunday both thumbs have chipped off half way and i was having to file my nails to try and save them.
She didnt file them after the gel had cured, which meant i left with jagged nails! I was really disappointed to be honest, and annoyed at myself for trusting a website rather than word of mouth recommendation.
I found it funny that she was asking me to review her, when her work just wasn't up to scratch, i wish i'd had the confidence to say i wasn't happy but i was more concerned with receiving a parking ticket, and parking isn't great.
Turns out she was looking at the wrong day on her phone, and did have my booking just hadn't seen it - so don't know what happened there.
Upon arrival I was given an ear full by one of the staff, saying that clients shouldn't be booking on the day as they are most likely busy and won't be able to do my booked appointment. After explaining that it's paid and if this is how they are feeling they shouldn't have the option to have same day appointments, I then waited up to an hour after my booked appointment time as he continued with what he was doing and didn't bother letting her know someone was waiting. Once the lady was free she greeted me and we had a good chat whilst she did my treatment along with another staff member so the rest of the booking went great and I will definitely be returning as the overall quality, ambience and staff (excl the male staff member I was greeted with) were great and I would highly recommend.
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Really nice venue, friendly family vibe. Hub of the community. But very glamorous with it. Extremely popular. Great treatments tailored to you. Big range of colours.
2 months agoReport