I came here last year for waxing and was very happy. The therapist that treated me was lovely, very professional and everything went smoothly.
Complete different experience this time. The therapist was not rude but didn't particularly seem to care about trying to be nice, delicate or avoiding to cause me too much pain. She started by using cold wax to start while it's obviously more painful and it was specified on the app that they'd be using hot wax. It seems like she was in a rush and wanted to get over it asap. Never had such a painful waxing, I woke up the next day with my skin very irritated, and even had bruises on the sides. As I don't do waxing regularly the therapist kept telling me that all this pain was normal -- it definitely isn't.