I arrived on time but my manicure started more than 5 minutes late. My manicurist initially thought I was having a pedicure but I had to tell her I was having a manicure. The manicure was rushed and the hand massage lasted less than 2 minutes. My 30 minute appointment lasted 15 minutes and when I complained that I paid for a 30 minute appointment, the manicurist said that 30 minutes was just a guide.