The facility was fine and clean. Mimi is nice and uses a facial-treatment machine. She does a bit of facial massage with hands but mostly uses the machine for this experience - oxygenation, ultrasonic, atomising etc.
Very disturbing experience. Arrived 12 mins early for my appointment. Mimi was a few feet from the glass entrance door, saw me repeatedly knocking loudly, with brief pauses for 10 mins, but would not let me in. I’m disabled with mobility issues, so standing outside was painful. I am in no doubt she saw me, yet she said she didn’t hear me knocking. I felt extremely unwelcome & judged. The treatment was awkward, uncomfortable & not relaxing at all. I will not return & do not recommend this salon.
It was my first time getting a Japanese head spa done - the most wonderful and relaxing experience! I will be booking in the next 5 months again as per recommendations to keep my scalp clean!