Getting back to the salon: an update on reopening

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The government has announced that salons and hairdressers in England can officially reopen from 12/04/2021. In Scotland mainland hair salons can open on 5th of April and in Northern Ireland all salons will be able to open as of 23rd of April. All other salons remain closed until 25th of April. Any appointments impacted will automatically be cancelled and any pre-paid appointments will be refunded*.

We've collected some guidance on safety measures to keep you and your salon safe at your next appointment, which you can find below. If you have any concerns, please call ahead and speak to your salon before your appointment.

* Refunds may take 3-5 working days to appear in your account. If you paid using a Treatwell Gift Card, the value will be credited to your wallet.

So, what will it look like inside the salon? Social distancing measures will still be in place, along with increased hygiene and safety measures and limits on the number of people allowed in the salon at once. You’ll need to make sure you’ve booked an appointment too as walk-ins are prohibited right now. With that in mind, booking online is the best way to go (you can do that on Treatwell up to three months in advance, you know). Don’t wait around, though, calendars are already filling up.

We continue to work closely with our salon partners to share advice and guidance on health, safety and wellbeing. Here's how you can help:

What you can expect from your salon visit.

As you know we've all had to adapt to a 'new normal' and our salons are no different. Whether this is your first time back or you just want to check in on any new changes, we've got the latest information to ensure your next appointment is safe and enjoyable.

Changes to opening times are still in place so check your appointment time before heading out. Salons continue to follow strict hygiene practices and social distancing measures in order to limit the number of people in the salon at once.

We will continue to respond to government advice as it develops and maintain updates here so that you can confidently continue to receive the beauty treatments you need and love from our salon partners.

Remember, appointments might be limited (And they're in high demand). With Treatwell, you can book up to three months in advance so you've got plenty of time to get organised. You can still reschedule if your plans change, just manage your appointment through our app.

We continue to work closely with the government on behalf of our salon partners to advise on health & safety measures to ensure salons are a safe space when you return, here's how you can help.

1. Salons adhering to social distancing measures may limit the number of clients allowed inside the salon at once, or prevent clients turning up for walk-in appointments. Make sure to book ahead to guarantee an appointment.

2. Wash and sanitise your hands often to prevent the spread of bacteria. Try to do this prior to arriving at the salon and once you're inside (if possible). Don't forget that 20-second washing rule for properly clean hands

3. If you're feeling unwell, have been ill recently, or have been in contact with anyone confirmed to have COVID-19, please do not attend any appointments. Don't worry, rescheduling is easy (even if you've pre-paid). You'll find a link to reschedule in your booking confirmation email or in 'My Bookings' on the app.

4. Though reuniting with your stylist will be glorious, avoid hugging, shaking hands or any physical contact that's not necessary inside the salon. This, again, adheres to social distancing measures and prevents the potential spread of germs.

7. We'd suggest taking a drink with you to your appointment (like a bottle of water or a coffee from somewhere nearby), to avoid using the salon's cups.

5. Pay for your treatment in advance (when booking), so that you and your stylist will not have to handle cash in the salon. Contactless card payments are another way to minimise, well, contact.

8. If you've been advised to wear a mask then please do so. You may notice our salon partners wearing masks more frequently for their own protection and yours.

6. Salon partners may decide to leave their entrance doors open to avoid clients touching the handle (and spreading bacteria to other areas). If it's open when you arrive, just ask a team member if they'd like to keep it open.

Head to our hair and beauty community page for regular updates on how we’re responding to government guidance and continuing to support the industry.

Last updated 12.04.2021