An important note from Treatwell’s CEO amid the Coronavirus outbreak

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On Monday 23rd March, the Prime Minister addressed the nation, ordering everyone to stay at home to slow the spread of COVID-19. As part of the tightened measures, the existing business closures were extended to cover all non-essential commericial business, including all UK hair and beauty salons.

While temporarily closing is an incredibly difficult reality, it is the right decision. We all have a duty to protect ourselves, our loved ones and our communities.

In compliance with this regulation, all UK salons will be closed from 24th March until 14th April. If you have an upcoming appointment booked during this time period, your appointment will be cancelled and you will be notified via email. Any pre-paid appointments will be automatically refunded*.

Protecting the health and wellbeing of our customers and salon partners is our priority right now. Keep up to date with official advice, guidelines and regulations from the governmentNHS and World Health Organisation.

We hope you’re staying safe, healthy and positive during these unprecedented times and we look forward to welcoming you back to our partner venues when it is safe to do so. Thank you for your continued support for both Treatwell and our salon partners.

With best wishes,
Kei Kaji
CEO, Treatwell

We continue to take action to protect the hair and beauty industry during this uncertain time, including lobbying the UK government for economic hardship relief. Please sign and share our petition to #SupportUKSalons


*refunds may take 3-5 working days to appear in your account. If you paid using a Treatwell Gift Card, the value will be credited to your wallet.


Last updated 24.03.2020