Competition Terms

Treatwell Competition Terms and Conditions

Please read these Terms and Conditions carefully before you participate in a Treatwell competition via www.treatwell.co.uk (the “Competition”) as these will apply. If you do not agree with these Terms and Conditions, you must not participate in the Competition. Please note that our Terms & Policies as set out at www.treatwell.co.uk/info/terms-of-use/ will continue to apply to your use of www.treatwell.co.uk  (the “Website”) and the Treatwell marketplace application (the “App”) and to any bookings you make on either the Website or the App. The promoter of the Competition is Hotspring Ventures Limited (t/a Treatwell), Calder & Co, 16 Charles II Street, London, SW1Y 4NW (“Treatwell”) and may also be run in partnership with a third party brand (“Third Party”). This will be communicated on the Competition Page (defined below) if applicable.

ELIGIBILITY: Competitions are open to residents of the United Kingdom aged 18 and over. Entrants must successfully complete the Competition online submission form page (the “Competition Page”) to be eligible to win. The Competition Page will set out the deadline for entering the Competition, the number of winners (the “Winner(s)”) and when Winner(s) will be contacted. Any entries made other than via the Competition Page or  not in accordance with all the instructions set out on the Competition Page will not be included. Competitions exclude employees of Treatwell and any Third Party as set out on the Competition Page and their immediate families, and anyone professionally connected to the Competition. The Winner(s) may be asked to provide proof of ID. No purchase necessary. Entries made from trade, consumer groups, third parties, agents, or entries automatically generated by computer will not be accepted. No bulk entries.

THE PRIZE: The Winner(s) will be eligible to receive a prize, details of which will be set out on the Competition Page. There may be one or more Prizes available to win which will be as set out on the Competition Page. The Winner(s) will be randomly selected from all eligible entries made on the Competition Page.

Where the Prize consists of a Treatwell Gift Card, any Treatwell Gift Cards must be redeemed within twelve (12) months. Prizes must always be redeemed through Treatwell within a limited time as will be explained to the Winner(s). Prizes may not be redeemed in conjunction with any other offer. No cash alternatives are available. Treatwell reserves the right to substitute a Prize for another of the same value.

Where a Prize consists of a physical product, the Winner(s) will be sent their Prize(s) in the post within two weeks of providing their address to Treatwell. A Prize will only be delivered to an address in the United Kingdom. Treatwell will not be responsible for any undelivered Prize(s), delays or defects in delivery for any reason, including but not limited to strikes, damage or loss of the Prize(s). Treatwell will not be responsible for non-delivery if the address you provide is incorrect or cannot be delivered to, for any reason, including if there is no one available to receive a Prize on delivery. Treatwell will not be held responsible for any injury, loss or damages resulting from any Prize(s) that may have been caused by any allergies or health issues in relation to a Prize and it is strictly the responsibility of the Winner(s) to test the product(s) in the Prize(s) before use.

Where a Prize consists of a specific treatment or service, the date on which that Prize can be redeemed will be  subject to the availability and specific terms and conditions of the Partner where the Prize will be given. Should the Winner(s) wish to choose a treatment higher than the value of the Prize they have won, they will be responsible to fund the difference to reach the total value of the booking. It is the Winner(s)’s sole responsibility to communicate in advance of receiving any Prize any medical or health-related conditions and/or special needs of the recipient(s) of that Prize that might affect or be affected by the Prize (for example, without limitation, allergy information and health issues). Subject to these terms, if the Winner(s) (or any other  recipient of a Prize) fails to disclose any such information to the Partner, neither Treatwell nor the Partner, shall be liable to the Winner(s) (or other recipients of a Prize) for any injury, loss or damages resulting from a Prize that could reasonably have been avoided had the Winner(s) (or other recipient of a Prize) disclosed that information prior to receiving the Prize.

WINNER SELECTION: Winner(s) are always selected in random draws which will take place after the Competition has closed. He/she/they will be contacted shortly after the Competition has closed. The Winner(s) must respond within a limited timeframe as explained to each Winner in order to accept their Prize, after which that Prize will no longer be open to acceptance and will be offered to someone else. The Winner(s) must respond with their full name and email address (and postal address if required for receipt of their Prize) in order to receive their Prize. Where an address is required in order to send a Prize to a Winner, failure to provide an address within the United Kingdom will result in the Prize being forfeited. The redemption of a Prize is subject to availability and is subject to change at the discretion of Treatwell and any Third Party working with Treatwell to run the Competition.

DATA PROTECTION: If you choose to participate in a Competition and are selected as a Winner, Treatwell will contact you and will ask you to submit your full name and email address (and also your postal address where required for a Prize to be delivered to you). If you do not have a Treatwell account you will be required to set one up prior to receiving your Prize and must inform Treatwell of the email address which you have used to sign up. The personal information will be collected, processed and used by Treatwell as data controller in accordance with Treatwell’s Privacy & Cookie Policy which can be found here: www.treatwell.co.uk/info/privacy-policy. By entering a Competition and providing the personal information listed above, you agree to receiving communications regarding the Competition and receipt of your Prize from Treatwell.

In the event that a Competition is run in collaboration with another brand we will notify you of this on the Competition Page. To the extent necessary to provide Winner(s) with their Prize(s) we may need to share your personal information with the brand we collaborated with but this will only be done where the Prize(s) needs to be sent directly from the Third Party.

By entering a Competition you may also have the opportunity to subscribe to receiving ongoing marketing and promotional emails from Treatwell. If you do not wish to receive these communications from us you must not opt-in at the time of entering a Competition on the Competition Page. If you want to unsubscribe at a later date you may notify us at any time thereafter by emailing us at help@treatwell.co.uk or by clicking the “unsubscribe” button at the bottom of any marketing email communications which we send you. The personal information will be collected, processed and used by Treatwell as data controller in accordance with Treatwell’s Privacy & Cookie Policy which can be found here: www.treatwell.co.uk/info/privacy-policy.

You may also have the opportunity to subscribe to receive ongoing marketing and promotional emails or other communications from a Third Party on the Competition Page. If you do not wish to receive these communications you must not opt-in at the time of entering a Competition on the Competition Page. If you do opt-in, your personal information will be shared with the Third Party for such purposes and will be processed in accordance with the Third Party’s privacy policy, as presented to you on the Competition Page. The Third Party will be the data controller of your data in that regard and if you wish to unsubscribe at a later date you must contact the Third Party to do so.

LIMITATION OF LIABILITY: Treatwell cannot be held responsible for non-receipt of entries due to technical problems or network difficulties. Proof of sending does not constitute proof of delivery. By participating in the Competition, you agree that you participate at your own risk. Except that Treatwell does not exclude or limit its liability for personal injury or death caused by its negligence or for fraudulent misrepresentation or any other liability that may not, by law, be limited or excluded, Treatwell accepts no liability in relation to an individual’s participation (or inability to participate) in a Competition to the maximum extent permitted by law, including any direct, indirect, incidental, consequential, or any other type of damages related to or arising from a Competition or your participation in a Competition.

SEVERANCE: If any part of these Terms and Conditions is found to be unenforceable as a matter of law, all other parts of these Terms and Conditions shall be unaffected and remain in force.

GOVERNING LAW: Competitions and these Terms & Conditions will be governed by and construed in accordance with the laws of England. You and we each agree that the English courts will have non-exclusive jurisdiction over any claim or dispute arising from, or related to, the Competition or these Terms & Conditions.

QUESTIONS: If you have any questions regarding a Competition or how it works, please get in touch at help@treatwell.co.uk; or on 0330 100 3515.