Clients are sure to feel more welcomed when greeted by their first name. It’s a quick win. Get into the habit of having a quick scan of your day's appointments to refresh your memory so your clients feel comfortable when they pop in. If you manage your salon on Treatwell, you can add client notes. That’ll help you remember everything when they head through your door. Which they will.
6 in-salon mistakes that really bother your customers (clue: it’s the small things that count)
01/12/2018 / Editor's picks
Great stylists, products, therapists, and a strong cacti collection – so, why are your repeat bookings so suspiciously low? Well, before you redo your whole salon, here are six mistakes you might not realise are really bugging your customers.
Image credits: Treatwell, @blacksheephaircompany, @honunailbar.ec1