5 ways to engage with your clients on online
As digital channels become ever more important to help you get noticed and connect with new and existing clients – as well as the wider industry – you might want to use this time to focus on your business’ social strategy.
We’ve pulled together our 5 top tips on how to best engage with your clients on social media – even if you’re closed.
1. You’re the expert – share the advice only you can give
Whilst at home, many people will be reaching for DIY hair dye kits and tweezers – but some things are best left to the professionals.
When creating content, think about the problems you can solve through temporary solutions, especially if your clients can’t get to the salon. Instead of showing people how to trim their fringe, give them styling tips on how to work an overgrown one. Rather than sharing the best at-home gel mani kits, suggest things clients can do to make their manis last.
The aim is to show the unique value of your services – so create content around your area of expertise and own it. Then, when you do open your doors, your clients will come to you first (with their eyebrows still intact).
2. Build a vibrant online community
When you’re putting time and effort into creating content – you want to make sure it’s seen. When you can’t chat with clients in the salon, consider other communication channels at your disposal.
Send an email to your client base encouraging them to follow you on social, and give them a taste of the kind of content you’re creating, with links to existing posts.
You can also reach out to loyal clients and existing followers directly via DM or Whatsapp and encourage them to share your page with friends who might also love your content.
3. Try going Live
There’s nothing like face-to-face time with your clients, but when that’s not an option, live-streamed sessions are a great alternative to check in.
Platforms like Facebook Live and Instagram Live are great places to spark conversation and answer clients questions.
Try hosting a demonstration, a myth-busting session or simply an open Q&A. Whatever you plan, give your followers plenty of notice before you go live – let them know the time and topic, and ask them to come prepared with any questions.
Not sure what topic to choose? Ask your community what they’d most like to hear about and let them know you’ll be creating your live session around the most popular suggestions
4. Keep the relationship two-way
If you have a little extra time on your hands, use it to develop stronger relationships with your clients. Spark conversations and respond to your clients’ comments and questions. You work hard to build these relationships every day and it’s important to maintain them, even if you’re not in the salon.
On the flip side, make sure you’re seeking support and advice when you need it – there are a bunch of people in the wider hair and beauty community going through similar experiences to you.
Look out for online groups and forums, to find and offer learnings, support and comfort. We’ve created this Facebook group for exactly that reason – it’s open to anyone in the industry. Remember, we’re in this together!
5. Get your whole team involved
Quieter periods offer a good opportunity to up-skill your teams and share social media best practices. There are also many free, online courses you can share with them – try Hootsuite or Later. Earlier this year, we also hosted a webinar looking at how social media is changing for businesses in 2020.
Hero your team members on social and get them involved in content creation. Encourage them to share their work, while also championing your salon. Think about their unique expertise and how you can use this to enrich your content angles and potentially appeal to wider audiences.