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From beginning to end the experience was a nightmare, we started off being ignored when we entered the spa and was taken to a seated area which was full! We were told to help ourselfs to wine, the jug was empty. We stayed seated for almost an hour when I asked a staff member when we could expect to go to the spa she snapped back at us and said shed be with us in a minute?? We were then showed to our changing room which was full and extremely uncomfortable to be in.. We asked if we could have any treatments but no body knew the availability. A therapist did take us through for a complementary massage which was lovely think her name was shavorn, but this was rudely interrupted by another member of staff insisting on a couples massage??i felt Very embarrassed and uncomfortable massaging my partner in front of a room full of people!! We went to klasse for a valentines treat, to be pampered the experience was scatty, rushed and over crowded. Most of the staff are rude and unhelpful.. you'd find better facilities at your local swimming baths than here!! Please avoid, we will not be returning here don't waste your time and money!!!