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Worst salon i have ever been to!!!!!!!!!!!!!!!!!! therapists where lovely but the salon and everything else was just a disaster!!!!! no hot water, which i believe to be illegal in salons (salons must have access to hot running water for clients and staff to be able to wash hands), i was in there last year around july time i believe and there was no hot water then either, the salon was freezing cold, i didnt even want to take my shoes off or my coat as was like a fridge inside and always is. the chairs are uncomfortable and very heavy which means its almost impossible to move, which incurred me to be leaning across the table for my manicure. i asked for a signature mani which includes, file, cuticle work, scrub, soaking cuticles in oil, hot oil treatment,(which is meant to be left on for 10 mins and was left on for 30 seconds maximum) and a massage followed by a nail paint. i would expect this treatment to go on for atleast an hour to an hour and half, but was a 30 minuet treatment. the prices are soooo over priced aswell, the salon is grotty and small. i sat in the same chair for my pedicure and the bowl they put my feet in was a grotty small plastic 30p bowl, they had to fill up my water using a kettle and my feet whernt even covered with water, i had to ask for more water and the water was cold which i had to ask again for more HOT water. the nail vanish's arent the best either as its their own brand and was thick and clumpy, although i give it to the therapist for making the nails look amazing with such shabby tools and vanish's. feel sorry for the therapists as you can constantly hear the managers on at them about timings and to hurry up as next customers waiting. felt like i was on a converbelt with this service. not happy at all and will never go back here. the managers really need to pull their finger out and sort the salon out asap or i rekon it will get closed down before long. very very very dissapointed