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The massage itself was great but the treatment room I was in, next to the staff room, was extremely noisy. Throughout the 90 minute treatment I heard the door buzzer, phone ringing, staff talking, coughing, making drinks with draws / cupboard doors slamming etc., meaning I didn't fully relax so get the benefit of the massage.
When I complained initially they tried to blame the road nose and eventually they agreed that the manager would call me the next day to discuss how to resolve the situation. However 3 days later I still have not received a call.
Very disappointed experience & poor customer service. Unlikely to return.
It was a great experience, a complete mix of thai and Swedish massage only hampered by the washing machine noise! I did enjoy it, felt wonderful afterward but only realised after I left that instead of the full 120 minutes I had 100 minutes massage.
I would go back again though but just ensure you get the full time you paid for!
Easy to book the treatment, staff took great care but the treatment room I was in was noisy. I couldn't feel any 'energy' but did feel relaxed during and afterwards. It was the first time I've had energy healing so have nothing to compare it to. Unsure if I'd do it again or if I did it wouldn't be immediate.
The best pedicure I've ever had! Tatiana took huge care, was meticulous and had huge attention to detail. I was in the salon for ages but still have wonderfully soft feet and great nail polish. I've certainly found my new nail salon
Great nail polish still after over a week looks great! Fantastic mani with good shape. I'm really happy with this treatment, highly recommend and would certainly go back!
I wanted to book a deep tissue massage so the reception had to check availability, she was efficient as she called me back. Unfortunately the day before they were ill so had to go for a swedish massage instead. Thought that it was good that they had put so much effort into contacting me and updating me despite not getting the treatment I wanted.
The salon is not on the main shopping side of the road but opposite (the side that traffic goes away from Clapham Junction) so not that easy to find.
The salon is quiet small inside, but clean and tidy with a friendly welcome. I've never had a Swedish Massage so not sure how it compares but was good, relaxing, different to others. Only snag was that I asked for increased pressure and didn't get it. Enjoyed it, would go again but probably with an offer.