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I bought a facial, massage and nail paint package as a pick-me-up for myself. Firstly, I found the spa impossible to find, I was wandering around for over half an hour looking for it, despite being armed with a map. I rang the Spa, and after still not finding it, I stumbled upon Gravel Lane by accident- just when I was about to give up and go home. I arrived 5 to 10 mins late, and was told my treatments would be cut short, which was why I needed to have rang them- but I did ring them?? The receptionist was also the therapist, I quickly filled in the form. By the time I had done the form, changed and was ready for the treatments it was 15 mins past my appointment time- was I really that late? The massage was very intense- as I like it, she did check the pressure. I enjoyed the facial as well, but I never got my nails painted. Treatments very good, facilities ok- have seen better, no gym or spa attached, seemed a bit short staffed, therapist pleasant, but location impossible- it was not unusual to get lost from what I was told, and the necessity to ring them if you were was confusing, I did ring and still had tretment cut short. I did enjoy it, but because of getting there late, (despite allowing loads of time) I missed out, and left the spa still feeling needy and wanting to book something else- which is why I am on here looking for another pamper package!
I had a voucher for a choice of cellulite/ detox treatments, and was booked in for that. After I had already left home, on the actual day, they rang me to say they couldn't do one of them as they didn't have the products in stock. I picked up this message on my mobile, and was under the impression they could do the other one. When I got there I was left waiting for ages, and then told they couldn't do that either, as I would need to be escorted to the showers which they said where nowhere near the salon. I was offered a mini facial and a massage, which I accepted cos I was already there, but I didn't actually want it, and wouldn't have accepted if they had rang me before I left. After the treatments the therapist did a hard sell on the facial products- which was of no interest to me at all, cos I didn't actually want this treatment and was interested in detox/ cellulite treatments. I found this slightly annoying and time wasting. I have had a pedicure and a massage here before- which were good, but it seems this salon can't cope with more than the standard beauty treatments, they don't seem to be able to cope with haircuts either looking at another review- and that review made me want to write mine. The sauna, spa pool and steam room are like those you would find in many typical gyms, and they are well up the corridor from the salon. They've got a cheek calling it a spa really, cos if you come for a spa day and dress in a robe and flip flops you are walking up and down that corridor, with people coming in from the outside to use the gym- not exactly a retreat. I'm not impressed and haven't been back here in over 6 months.