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I booked in on the phone, having explained that my nilas needed a lot of TLC, and I thought i'd been booked in for a gel treatment. It turned out not to be so. When I got to the treatment suite, the therapist was runnning late with a client, and the computer was down (something that has happend to me on several previous occasions), so she did not know who I was, and was unable to check what I'd booked in for. I was asked to sit in the consultation room and select my nail polish colours, but the ones on the chart that i liked were not on the stand, so when the therapist came in, she had to go all the way down to reception to get them,thus eating into my treatment time. When I explained what I had come for, she said I'd only got a 45 minute slot, only enough for a manicure, not for the gel treatment. I could have this, and rebook for the gel treamnt on another day. As I had saved up especially for this, and had very little free time in the near future, that was not an option for me. I felt that as she had been delayed with her previous client, and had had to go up and down to get the colours I wanted,she was very rushed with my manicure, and I did not think she had given it adequate drying time ,so it smudged on the way home, despite having sat in the lounge area for half an hour afterwards. I also had to go to the main reception to pay,as the computer still wasn't working. . On 2 previous times, I had booked a manicure, onlyto have it cancelled at teh last moment, with no real reason. As I needed the manicures for weddings,I was not well pleased. All in all, not very satisfactory.