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I had a lovely Environ facial at Beauty Works West. The therapist was wonderful and I left feeling very relaxed and pampered. The heated massage table was a particularly welcome touch.
I tried booking my treatment for a few months, leaving several voice messages and receiving no return calls....until eventually I called and received a message that the number was no longer in service. Not impressed ! However, I am very impressed with Wahanda's response in this situation, apologising for the trouble (which is not their fault) and immediately offering to refund.
Lovely stylish spa. The only criticism I have is that the treatment rooms are curtained cubicles so there is no sound-proofing and you can hear conversations between other clients and their therapist. Everything else is absolutely wonderful. I had a spa lunch there, which was very tasty and filling.
So, the salon is part of a hair salon on the first floor above the main street of Chinatown. There was nowhere relaxing to wait except a bench at reception to the hair salon, and it was quite noisy in the room - hairdryvers, the washing machine/tumble dryer, and what sounded like a party (possibly a restaurant downstairs) BUT, the massage itself was fan-tas-tic. I would go back, but with no pampering/relaxing expectations, just for a good thorough massage.....and a dim sum lunch afterwards :-).
I saw Lorraine for eyelash extensions before going on holiday. I can't recommend her highly enough (in fact I've since sent two friends of mine to her). Highly professional and extremely gentle, I actually fell asleep during the application. The lashes looked fantastic and lasted very well.
I had a wonderful reflexology session with Gerry at Holistic Therapy. The treatment room is a little odd - a chair in a big room clearly used for other things - but once I shut my eyes and relaxed who cared ?? The treatment was amazing and I really appreciated the extra time Gerry took afterwards to discuss my treatment, and any concerns / points of interest she'd picked up during the treatment.
i had a High Time for Tea Time package. I didn't really enjoy the afternoon tea and left a lot behind although the waitress was very sweet and did offer to pack it up for me and said a lot of people struggle to finish....personally I'd rather it was a bit cheaper and there was less of it.
I then went to the spa which has good steam/sauna/pool/gym facilities but the pool is far too chlorinated - my skin stank even after two showers ! Also, the relaxation lounge is MILES away from the reception and pool etc area which was odd.
My pedicure was fine, lying down on a massage bed which I appreciated, but this meant there was no soak and so the cuticle removal was a bit brutal.
I wouldn't return as there are better day spas / afternoon teas / pedicures to be found elsewhere in London.