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Our treatment experience was okay. The spa in Notting Hill was easy to find and location was great, with plenty of restaurants to choose from after dinner. My back massage was fine, nothing special, but not bad either. Facial was lovely, my face was soft and smooth afterwards, and my skin was very well nourished with oils after the acid that was applied to it. The nail polish treatment was good, lovely colours to choose from and it stayed over a week. Not a full manicure, but that was the deal. We never got a free gift of a Murad product that we were supposed to get, even though I called twice to ask about it. They did not have it at the time, but never sent it either, although promised.