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Swimming reviews

 
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Anonymous

I went for a One Night Romantic Escape Break and have awarded it 4 stars.

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Anonymous



Verified (?) Visited Feb 2016

I went for a One Night Luxury Spa Pamper Break Getaway and have awarded it 4 stars.

Anonymous



Verified (?) Visited Feb 2016

I went for a One Night Leisure Break and have awarded it 4 stars.

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Spa Facilities

Anonymous

I went for a One Night Reviver Spa Break and have awarded it 4 stars.

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Spa Facilities

Anonymous



Verified (?) Visited Feb 2016

The restaurant was very unorganised, every course of our dinner we were rushed and at breakfast they didnt keep the juice dispensers full waiting at least 10min every 15mins for someone to refill these even water.

Due to an error between treatwell and the hotel we couldnt have our treatments on the day of our stay but instead had to have them the following morning which doesnt in my opinion full under the spa overnight stay experience. I experienced a very frustating 2 weeks constantly speaking to both parties and didnt feel looked after and no polite apologies or compensation or complimentary elements were offered to alter my opinion.

The treatments were amazing but the customer service wasnt, we all felt rushed out of the room, were not offered water and this dismissed any relaxing feel made by the treatment. Also had to walk through the gym where people are working out to get to the gym which didn't make the experience feel very private or relaxing.

The pool area is very small, its an ok pool for a hotel but not when offering a relaxing spa weekend.

I wont be using treatwell again or the Basingstoke Apollo Hotel.

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Anonymous

I went for a One Night Pamper Spa Break and have awarded it 4 stars.

Anonymous



Verified (?) Visited Feb 2016

The treatments on the day were fantastic and the lady who carried out my massage took time to understand what I was looking for. The spa itself was incredibly busy and it felt very over crowded with people struggling to find places to relax. The pool area was very small as were the changing rooms.

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Cleanliness
Staff
Spa Facilities
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Anonymous

I went for a One Night Reviver Spa Break and have awarded it 4 stars.

Venue scores
Spa Facilities

Anonymous



Verified (?) Visited Feb 2016

I went for a One Night Luxury Spa Pamper Break Getaway and have awarded it 5 stars.

Anonymous



Verified (?) Visited Feb 2016

Viva Urban Spa is clean and fresh, and the spa staff could absolutely not be faulted, our host was very thoughtful and attentive, we really felt special. The treatments (between us we had three back neck and shoulder massages, a manicure, a pedicure, a full body massage and a facial) were brilliant, very relaxing and we felt wonderfully pampered. We were also very impressed to get a small soup as a starter in addition to our lunch! The food was very good - no dry sandwiches like you usually get at spa days! Unfortunately some of the lads from the gym managed to take up most of the pool - the lifeguard could have intervened as it was ruining the pool for everyone else, but these are all minor qualms on a fabulous day!

Venue scores
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Cleanliness
Spa Facilities
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