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Unfortunately I had quite a bad experience at L&S today. On the day I booked through Treatwell I recieved a phone call from L&S asking if they could move my appointment half an hour earlier to fit all my treatments in. I said yes that's fine, not a problem at all.
Upon arrival today I was told they could not do my eyelash and eyebrow tint as I hadn't had a patch test. I asked why they hadn't told me I needed this when they called. The nice girl doing my tan said she wasn't sure as it wasn't her. I responded that it was a girl with an accent. There was a girl doing another ladies nails and she piped up saying 'oh that was me, not sure why I didn't say it to be honest' no apology at all. Just very matter of fact and quite rude. The girl doing my tan looked uncomfortable as she told me they wouldn't be able to do the tints. I didn't kick up a fuss and just accepted it. When she led me through to the tanning room she apologised for the other girl. I told her not to worry as it wasn't her fault. I appreciated her apology though it should have come from the other girl who was in the wrong. She proceeded to do my tan and all was fine. She even apologised again after I paid and as I was leaving. The tan hasn't turned out as dark as I would have liked but is nice still. The draws that held the wipes etc in the tanning room were disgustingly messy, hence the lower cleanliness score. Overall a disappointing visit. A shame as the Beaconsfield branch has never let me down.. I won't be returning although not due to any fault of the girl who did my tan. She was lovely.
Lovely even tan. I will defiantly use jade again
The whole experience at the Spa was really good, The treatments were very relaxing the same as the rooms were nice and tidy and facilities were good, however the spaces at the pool were small but overall it's a good place to spend your day. The steam room and sauna were clean and really good. I would definitely recommend this place to my friends and family.
I had a spray tan and awarded it 4 stars
I had a Full Body St Tropez Spray Tan and have awarded it 4 stars.
I had a Hollywood Wax, St. Tropez Spray Tan and have awarded it 5 stars.