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We came for spa and dine package. Treatment was very good and so was the food. However, it took me about 20 attempts to get through on the phone to find out the times of treatments. It just sends you around in a loop. The outdoor jacuzzi was cold as was the indoor jacuzzi. The steam room was not working. The floors were dirty which if slippers were provided as mentioned this wouldn't have been such a problem. Only one robe allowed per visit. I would not return unless the temperatures in the jacuzzis were improved.
Very good find in SW London area! I am very happy I descovered this venue.
The Thermal Spa room has everything you need to spend those three hours in a stimulating yet relaxing and healing way!
I loved the steamroom , loved even more their neat light wooded sauna. The seats are heated and the ambience is truly calming, design of facilities very pleasent. There is also a glass ceiling above pool which adds to its beauty on days of clear blue sky.
Love returning here weekly now.
I had a Thermal Spa Experience and have awarded it 5 stars.
Staff very friendly, lovely relaxing atmosphere!
An afternoon enjoying the thermal spa facilities here is fantastic value. Very relaxing - I highly recommend it.
I would recommend this for the price it's really good for a few hours to yourself
I went for a Treat Yourself Spa Day Getaway and have awarded it 4 stars.
The spa facilities we fabulous and surpassed our expectations. However our group had called three times to inform the reservations department that we would have a baby with us, that we needed to have our tea before going into the spa and ordered certain sandwiches due to special diet. When we arrived the hotel was not aware of any of this. We were walked around the hotel and were taken to three different areas for our afternoon tea before they found somewhere we could sit that was 'baby friendly'. This involved wandering all round the hotel in and outside of the with a buggy trying to find a place to be seated. We were not served our champagne with our afternoon tea and had to ask for this afterwards and the waitress had no record of our sandwich orders.
If notes had been made on our booking it would have made the whole proccess a lot easier.
Had a really great relaxing day with an awesome back massage. The food was really good too although we were waiting about 30 minutes after the time we booked lunch for before our meals came out. Facilities were good too although there was some work going on and the showers could do with a good scrub. For the price though, the day was great and the staff were friendly.