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Very nice kind staff. Flexible for time. Absolutely good service, thats why i am keep turning back to them
Thoroughly enjoyed my visit, the therapist who did my treatment was lovely, but the girl on the till was miserable. All in all, good value for the treatments but £10 to get in a hot tub for 30 mins was a bit expensive !
I had a Couple Luxury Face and Body Tranquility Ritual and have awarded it 4 stars.
I have been having my hair done at the salon for many years and always loved my time spent there and the finished result of my hair.
Since the salon was revamped by Barb I love it even more.
The treatments that I had were 'spot on'! I felt pampered, relaxed, cared for and most of all felt very much at ease with all the staff and surroundings. I love it! Would recommend to everyone! Xxx
Please don't waste your money going to the Jade Spa. My friend and I went to celebrate my birthday using a Groupon Voucher (afternoon tea for 2 people with 5 treatments @ £85.00) and it was poor. There is little (sometimes no) communication from the staff. Despite ringing up beforehand to check that our treatments would be at the same time and being assured that they would be, they weren't. So I was left for over an hour with magazines from last November and no Wi-Fi connection while my friend had her treatment and vice versa. The treatment and afternoon tea were okay, nothing special. The facilities are very limited - just one shower (in the hot tub area so you can't lock the door!) and you have to get changed in one of the two toilets (the staff didn't inform us that it is mixed sex changing!) so we were both nearly caught out! We spent an extra £10.00 each to use the "thermal suite" ie a hot tub which turned off after 20 minutes. I am waiting for the Manager (Ivan) to call to discuss our complaints but no call as yet. The frequent noise of the trams above added to our dissatisfaction. My first (and last) use of a Groupon Offer and I certainly won't be returning to the Jade Spa. Totally rubbish!
Friendly staff and a good value treatment :-)
Staff friendly. Facial was particularly relaxing.
I booked a last minute facial and Indian head and back massage. The room was clean and calm, the bed was heated and the therapist was fab, very efficient and professional. Parking is easy, around the back or in Tescos near by.
The lady giving the massage was amazing, she asked me how much pressure I want, found all my knots and sore points and apologised when we were interrupted by another customer. The place was okay, only criticism would be that there was no other staff member to answer the ringing phone or see the customer who turned up and that the massage lasted 45 minutes rather than the full hour.
It was great, nice and relaxing, just what I needed!