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Though I didn't feel really welcomed when I walked in this was a really relaxing treatment & a great offer. I'd definitely go back.
I wouldn't go here again for a massage. You are only behind a curtain so hear all the noise form the salon. The lady started 15 mins late and finished bang on when she should have so I was cheated and was not worth £40 for 45 mins - it was rushed and I didn't feel like she knew at all what she was doing. The worst massage I have ever had.
I went for a Special Waterfront One Night Spa Break and have awarded it 4 stars.
Great hotel and nice spa facilities. Disappointed there was not beds around the pool area.
Location and staff can not be faulted. Spot on.
Food was excellent and a smart bar area to have a few drinks.
Highly recommend this hotel.
Andrea cut my hair, he's absolutely brilliant. The treatment I had was ok, but thought it was weird that the treatment provider stayed in the room whilst I was lying there with mud on for 20 mins as that took away the relaxation part of it for me.
This was a wedding anivessary gift for my wife so i gave her the address only expecting that her details would be listed in the reception... Not true!
I had to send the confirmation details by email to her so she could prove the booking... Also the amount i've paid for it! They suggested her to come back the next day but she could 't as she would have to work...
The way she described:
Not really a SPA. Small pool with lots of kids and their parents around as an audience. There was a tub but wouldn't feel confortable with everyone watching me... There wasn't a relaxation room so i asked to stay in the room after my massage section but after 5 minutes they asked me to leave as someone else had book led a massage so the room... Left early as there wasn't much to do and as a last surprise £15 for car park.
Amazing massage. Stayed for a steam and sauna afterwards. Will return to this little haven off Leicester square
Overall a very positive and enriching experience. Hayley was great - knowledgeable, professional but warm and friendly. My only suggestion would be to have a bit more time with one of the staff afterwards to explain the products more fully.
I went for a Pick 'n' Mix Spa Day for Two and have awarded it 3 stars.