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by theresnothingleft 2 years ago
To the therapist's comment below: ,y husband, whose treatment followed mine, was also concerned about you moving round the room with the bells (!) and aware of the the positioning of our handbags. It seems very odd that you wouldn't be aware that it would raise concerns to hear the therapist moving all around as one lies there with one's eyes shut. Neither of us has ever experienced anything this strange before. Nor have we ever had facials interrupted so the therapist can answer the front door to people walking in off the street: the time booked should feel entirely for the client. You may well have been having an off day, but it is *not* polite to tell a client she is 'in denial' about her skincare routine, and both my husband and I found your attitude bizarrely bossy and unpleasant, especially when one is not even in a separate room with a door that closes, but one that is only a partial panel away from a red route main road; you really did seem entitled and arrogant for a treatment conducted in surroundings that other people in the comments have repeatedly described as basic. I'd advise you to take this feedback seriously. I've had facials for twenty years in many different cities and never have I felt the need to write such a sadly negative review to warn others away. I really don't see your business succeeding if you keep causing this kind of reaction in your clients. We were genuinely hoping to find a local salon with competitive prices, and instead ended up wanting to warn people away from you. Do please take this on board for your own sake; it's your business that's at stake, after all, not mine.

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