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by BeautyCulture 3 years ago
Hi Amy, It was so lovely spending time with you during your treatment and I am sincerely sorry to hear your skin was sore? As discussed when we went through potential allergies etc prior to treatment, our product range are all botanical and vegan and with all our numerours clients have never had anyone react before? If you wish to pop in and we can have a chat about this, please let me know. Its important for us to know how to ensure this does not happen again. We have taken on board your feedback regarding space to sit and change and would love to invite you back when our new treatment rooms are complete in the new year to see if you approve. Finally, hopefully you will remember we discussed prior to treatment if you would like to swop the file and polish option for the exfoliation/massage hand treatment instead? You decided as you were not particulary bothered for polish that you would prefer to go for the more relaxing version that is done whilst you are in the treatment room? We offer everyone the chance for this swop as it is very popular that clients wish to go for the non-polish version. However I apologise if this conversation caused any confusion and should you wish to come for the file and polish, I would happy to offer this free of charge at a time to suit you. If you wish to speak to me further regarding this comment and arrange a time to come in and have your polish, please contact me on 07980881081 Kind Regards for now Janine Beauty Culture

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