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Esprit Spa & Wellness at Holiday Inn Reading M4 JCT10
Verified (?) Visited May 2014
Hotel was very nice and clean with excellent rooms.. The restaurant was great with a incredible variety of food to choose from. Food quality was also very good. Staff were very friendly and helpful whenever required.
Regarding our treatments, we are extremely happy with the massage. It really helped us relax from head to toes.
However, we are very disappointed with our express manicure and pedicure. They seemed to lack the right equipment and they didn't follow the right procedure for either the pedicure or the manicure - no water to soak our nails in, didn't treated our cuticles properly, my girlfriend's varnish application was terrible and completely unprofessional (there were patches missing - lighting was so light she couldn't see the final result until we left the spa, she had to redo them after a day). Overall nail treatment was very rushed and unprofessional to the point we feel we wasted 100 pounds for nothing.