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I was initially pleased with the wax, and the therapist was very friendly, however days later it was very itchy and had a lot of ingrown hairs. Perfumed facial wipes were left on the bed to use, which were not ideal and gave me problems later... The floor was covered in green wax and I ended up leaving with wax on my socks which were stuck to my shoes, this wasn't ideal. The room was not very clean which I was disappointed with. I don't think the brand of wax was very good.