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Thai Square Spa - Trafalgar Square

My visit to Thai Square Spa was truly atrocious from the moment I walked in til the moment I left. I walked in on a hot June day and I was really thirsty so when I was greeted by the receptionist, I requested a glass of water, which she said I should wait for as someone would get it later. The receptionist asked me for payment before I had even had my treatments, which I found a bit strange.

They led me down to the dark, dingy treatment rooms, where I was told to change into a robe and slippers and then moved to a private room. The massage therapist washed my feet in a bowl of dirty water, and asked me 'how many weeks pregnant I was' -(I'm not - and I wear a size 10/12). I was incredibly insulted but thought I'd just relax and the treatments would make it worthwhile.

Unfortunately, the treatments here weren't even worth the time I spent travelling to Thai Square, and I found myself wishing I had stayed at home and watched TV. I had a Thai Traditional Facial, a series of face masks and oils applied to my face, which made me feel like my face was on fire. It was truly, truly horrible and I spent about 20 minutes in the bathrooms itching uncontrollably. It gave me the worst skin of my entire life - bright red, inflamed, itchy and falling off.
I had also booked a £55 Oriental Head Massage, which was basically one of the staff poking at my head for about 10 minutes. It was not relaxing, it was not enjoyable, and it was incredibly overpriced.

I was so disappointed that I asked to see the manager after my treatments were finished and explained to her what had happened. She was insanely rude and unhelpful and started getting angry with me, saying that 'no-one else had ever had a bad experience' with one of their facials - completely ignoring the fact that I was standing there in front of her, nearly crying with the reddest face in the universe! I argued with her and another receptionist for about half an hour and they still wouldn't give me a refund in spite of the fact that they had completely ruined my face, and I had plans that night! At first they offered me a voucher for another treatment (as if I was ever going to set foot in the place again) but eventually they gave in and refunded me for the head massage.

Needless to say, I will never be going back to Thai Square Spa - thanks to the rudeness of the staff, the appalling customer service, the terrible quality of the treatments and my probably scarred forever skin. I got stared at the entire way home and was so embarrassed - definitely not the relaxing experience I was hoping for. I wouldn't recommend Thai Square at all if you want a spa experience that is actually relaxing. It's also very, very overpriced.

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