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We had an absolutely brilliant day at the spa. From the moment of arrival staff were friendly and willing to help, providing us with the towels, slippers, robe, free locker key even personally showing us where the changing facilities were. The pool was clean and not too busy during the day, with chairs and tables around for when a break was needed. Free ice cold water was also provided. The facilities such as the steam room, sauna, plunge pool and jacuzzi were of a high standard and free to use. The back massage was very enjoyable and staff were highly trained and acted professionally throughout the experience. The room in which the massage took place was very relaxing with high standard furniture and massage tables. The oils and warm towel used seemed to be high quality and made the experience even better. I will definitely be returning.