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The room is really too cold. Even if you are getting a treatment and your body will warm, you still want to feel comfortable in the right temperature. Her music player wouldn't work and when she put in a CD it kept skipping and skipping. So, she was not prepared for the appointment as she fussed for the first five minutes trying to fix it up. I had a hot stone massage and I didn't like the cold treatment she did at the end which was uncomfortable and not really welcoming but it seemed I didn't have a say as to whether I wanted or not, she just put the cold rocks on me. I felt the treatment was a bit too amateur for the price and this has really confirmed in my mind that home treatments are not worth it. I will be sticking to the spas and salons from now on!!