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I felt I needed to write this review as the main reason I booked this Salon is because of the 5* reviews and the price. I had a full head of blonde highlights which have come out dreadfully stripy and fake looking on the top and sides of my hair (the most important bits you can see!) I have always had very natural highlights and I did explain this to the lady. I felt it was rushed, I was asked if 'is okay?" and given my coat very quickly there was no chatting to me or any kind of customer service and I will not be going back. I'm so disappointed I was really looking forward to having my hair done and now every time I catch sight of myself I cringe! I will have to pay out to have this redone, my advice would be to bite the bullet and pay a little more for (much) better quality.