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used a wahanda voucher for use of the pool & steam room facilities.
politely requested an extra towel at reception to be regarded with horror & a scowl from an extremely rude staff member (young, blonde girl) who grudgingly supplied one. unsure if I was treated like this due to using a voucher & not being a fully paying customer, this somewhat spoiled the experience for me, as I had been looking forward to a relaxing day.