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ELEMIS at Rafayel Spa Five Star Luxe Hotel Lombard Road

The spa was beautiful. We arrived half an hour before our appointments and were told to just wait in the reception - however, another group of people arrived after us and were told to go and change into robes for comfort. We had to ask the receptionist if we can do this which would have been nice to be shown where etc to go. The changing rooms were tiny - I went with 2 friends and there was another group of friends in there but we struggled to change as only one small bench and 2 toilets and showers. My facial was lovely, the therapist fantastic and the steam room and sauna very relaxing. After our treatments, as part of the deal, we were to have afternoon tea. When we arrived, the receptionist didn't advise us as to when or where we can have this and it took us changing and once again, asking, for it to happen. We had ours in the reception of the spa but a group after us were told they could go down the restuarant for theirs. I think in these situations it would be nice to be told the options and advised rather than us having to ask all the time.

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