Does it offend you?
We expect Treatwell citizens to be polite and well mannered so if anything you see on this site causes you offence (profanities, unauthorised advertising, slanderous comments), please let us know and we'll look into right away.
Before you submit your report, have a read of our Community Guidelines to make sure the content of this review breaches them in any way.
If this is your business, see also our.
River Wellbeing Spa at The Hotel Rafayel
Verified (?) Visited Oct 2010
The spa was beautiful. We arrived half an hour before our appointments and were told to just wait in the reception - however, another group of people arrived after us and were told to go and change into robes for comfort. We had to ask the receptionist if we can do this which would have been nice to be shown where etc to go. The changing rooms were tiny - I went with 2 friends and there was another group of friends in there but we struggled to change as only one small bench and 2 toilets and showers. My facial was lovely, the therapist fantastic and the steam room and sauna very relaxing. After our treatments, as part of the deal, we were to have afternoon tea. When we arrived, the receptionist didn't advise us as to when or where we can have this and it took us changing and once again, asking, for it to happen. We had ours in the reception of the spa but a group after us were told they could go down the restuarant for theirs. I think in these situations it would be nice to be told the options and advised rather than us having to ask all the time.