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This is a lovely hotel but the leisure facilities and spa fall short of the smart, classic style of the hotel. The pool was lovely and warm but fairly small and it got very crowded when there were 8 of us in the pool on one of the days. I wasn't able to use the steam/sauna because I'm pregnant. The leisure centre reception was frequently unattended and I ended up helping myself to towels from behind the desk on one of the days. The spa staff were friendly and competent enough but the reception again was poor, with none of the doors labelled as being reception and no-one around to ask where I should wait. It's quite difficult to have a relaxing experience when it starts like that.