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River Wellbeing Health Club and Elemis Spa

Verified (?) Visited Oct 2010


I went to the 'spa' with a friend of mine for a relaxing day of pampering but we were both really disappointed. There is no swimming pool and the jaccuzi only fits 3 people, plus the sauna and steam room are tiny (4 people max) and uncomfortable spaces. Around all of these areas are yellow warning stickers which give the space a feeling of sitting in a construction site. There is a so called 'relaxation room' which comprises 3 beds in a windowless room, which does not have any heating so was uncomfortably cold. The facilities are located around the gym so the jaccuzi was cold and it hardly helps the atmosphere when the machines are pumping behind you -plus there is no privacy when walking around in your gown (which had stains on). The only other space to sit was the reception waiting area which has 4 seats. We had an afternoon tea as part of our package which was meant to include a cupcake, however when it was brought out there was no cupcake and a disgusting soggy cake as a substitution. The staff made no comment about this, let alone an apology for the fact we were not getting what we had paid for. My massage was fine, although again the room lacked the atmosphere you'd expect, and my friend's massage was cut short and not professionally undertaken.

All in all it was a very disappointing few hours - we did not stay long in the so called 'spa' as there was no where comfortable to lounge and read! I would advise any future customers to book into the treatment but not expect anything else.

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