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River Wellbeing Spa - Five Star Hotel - ELEMIS

Verified (?) Visited Sep 2010

Definitely not 5 stars!
My friend and I turned up on a Sunday and no one as reception was there to greet us. Empty cups of of coffee, towels and glasses were all over the place and after 20min, one of the therapist came and apologized as the receptionist called in sick. For a 5 stars hotel you could imagine that they would hire a temp....
We jacuzzi area was small and the ladies facilities were OK. Male cleaning staff did not stop turned up in the changing room to change the towels which is not great when you are actually in!! The spa areas, cabins were lovely and he man did a very good and professional massage..
The relaxing room has not been cleaned and there were glasses and towels inside...
Well, not worth 5 stars and I won't be back!

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