Does it offend you?
We expect Treatwell citizens to be polite and well mannered so if anything you see on this site causes you offence (profanities, unauthorised advertising, slanderous comments), please let us know and we'll look into right away.
Before you submit your report, have a read of our Community Guidelines to make sure the content of this review breaches them in any way.
If this is your business, see also our.
ELEMIS at Rafayel Spa Lombard Road
Verified (?) Visited Sep 2010
Definitely not 5 stars!
My friend and I turned up on a Sunday and no one as reception was there to greet us. Empty cups of of coffee, towels and glasses were all over the place and after 20min, one of the therapist came and apologized as the receptionist called in sick. For a 5 stars hotel you could imagine that they would hire a temp....
We jacuzzi area was small and the ladies facilities were OK. Male cleaning staff did not stop turned up in the changing room to change the towels which is not great when you are actually in!! The spa areas, cabins were lovely and he man did a very good and professional massage..
Well, not worth 5 stars and I won't be back!