Treatwell: Beauty Salon Booking & Appointment App
The simple way to book beauty anywhere.
Download our free app.
Logging you in, please wait...
You are logged in
Log in to your account

Does it offend you?

We expect Treatwell citizens to be polite and well mannered so if anything you see on this site causes you offence (profanities, unauthorised advertising, slanderous comments), please let us know and we'll look into right away.

Before you submit your report, have a read of our Community Guidelines to make sure the content of this review breaches them in any way.

If this is your business, see also our tips on dealing with negative feedback.

The Club and Spa at Doubletree by Hilton Chester


Verified (?) Visited Apr 2014

The Facilities at the Spa were nothing but a disappointment. After looking at reviews on-line and the spas own website i was expecting brilliant things; however upon arrival the check in was very slow and we were made to feel like an inconvenience to them rather than feeling welcomed. The changing facilities were large and clean so nothing to complain about there. Once downstairs where the steam and sauna treatment rooms were located it was a battle to find a longer by the pool as the number of people present far exceeded the seating provided. The website lead me to believe that there was extensive hot and cold therapies however there are only four heat rooms and a shower. At the time of our visit there were only three rooms in operation. the regular pool is small and set out for doing lane swimming which is quite nice when there isn't many people in it but it got overcrowded. the thermal pool was a lovely concept with the ability to gain access to outside but again the number of people using the facilities made the whole experience quite negative as you couldn't get sat down or near the waterfall. We were the last sitting in to lunch which meant that most of the dishes in the salad bar were empty, being a vegetarian it meant that the selection was even more reduced as there seemed to be an excess of fishy pasta and other meaty products so I would advise trying to get an early lunch serves as what was left was rather yummy. The highlight of the day was a full body massage which was fabulous the only slight gripe was the other staff outside the room being loud and banging around as it was coming towards the end of the day. I would not return as I came away feeling disappointed and ripped off, despite getting a really good deal price for the day. In future I think I will stick with what I know and spend more and go back to other places such as Eden Hall even if it requires a long weekend away due to the distance.

Why are you reporting this review?

Please give us concise information to back up your report

Already a Treatwell citizen?

If you've already registered with Treatwell, why not log in before reporting this content? If you log in we'll be able to get in touch with you once we've reviewed the content you're reporting.

If you're not a citizen, why not register now?

See also our tips on dealing with negative feedback.