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River Wellbeing Spa - Five Star Hotel - ELEMIS
Verified (?) Visited Sep 2010
The receptionist was really bad and we had sat there for 1 hour and only as our treatment was about to start, she mentioned we needed to fill out forms. In which she forgot to give us pens so we were flaffing about for about an 15 minutes before we could even step into the treatment room. My therapist was really great, however my friend's therapist was very rude and told her (when we were f5 minutes later filling out forms) that that went into her time as she had another client. She didn't even care when we explained this wasn't our fault. We then went into the spa, which ended up being flooded from the guests before us.
I wouldn't recommend coming here again.