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ok, so I'm not sure where to begin. The staff were incredibly nice and accommodating and the venue was very welcoming. However, my treatment was shocking. I have had many waxes before and they have all been the same process and procedure. This was like I was waxing myself at home with no experience. The woman literally applied loads of wax all at once, indiscriminately in my nether regions and pulled it off in one go. There was no cleaning up, no oil or lotion after. I left the venue patchy, with loads of wax left on my skin, on the inside of my legs. All weekend I had irritation because the wax wouldn't come off. Also, there was no soap in the upstairs loo which was worrying.