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The staff were great and allowed me to rearrange my appointment when the tube was suspended meaning I couldn't get there on time. However, when I came back the next day I had to wait at least 20 minutes for my appointment, which wasn't great as I was then in a rush. The wax was OK - but when I booked, I didn't realise I would be having a strip wax. I think this irritated me and caused me to have a rash. I think if it had been a hot wax not a strip wax (and not made to wait) it would have been brilliant.