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Really professional but relaxing and warm approach to delivering the treatments. The products in the facials are very gentle but thorough and smell very natural and soothing. I was nervous about Microdermabrasion ! it was explained to me in simple terms I was able to understand without feeling patronised, each time Carolyn was careful to make sure I knew what was coming and what she was doing. I am a convert to them !. The setting at The Old Hall is very special as is Carolyn's approach. I have had manicure and pedicure treatments and find the products to be last without chipping and the products used in the process to be very enjoyable. I have sensitive skin and have experienced no difficulties at all with the treatments and products used/administered. I would highly recommend these treatments/products and especially the venue at The Old Hall and the skills and experience Carolyn provides.