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Privato Hair Beauty & Fashion

Verified (?) Visited Mar 2014

Unbelievable response from the owner following my communication the day after my disappointing 'make over' hair and £90 paid for a special event it is

Hi Virginie
I wonder if I might come in at another time for highlights which didn't happen last night. I was in the salon til after 8.30pm and Oliver advised not to get them due to the colour change so this came as quite a surprise and disappointment after so much time. However I was much too tired, thirsty and hungry to push my point and took his advice and I really needed to get home to see it in another light.
The colour is certainly better but it's not what I wanted and if I had known it was going to the only an all over colour change then I would have opted for a stronger colour, it seemed to be a great choice as a base for the highlights but not as my new look alone. It's flat and rather ordinary and certainly no wow factor or transformation for my event on Friday and I have no time to return to you before Friday. It's more of a colour correction and a very good one I might add but I am disappointed.
Oliver was wonderful but I wanted highlights for the transformation I needed and if I had known this I would have opted for a different full head of colour and taken more time to select it. I did bring in photos of the multi tonal look I wanted, a strong look and now I just feel I have a quite ordinary but great quality ash blonde colour, flat with no tones, no highlights. It seems like stage 1 and stage 2 is badly needed.
Oliver did a great job and took so much time I appreciate but the end result is not what I came to you for.

I'm afraid Oliver spend a lot of time with you finished at 9pm.
You agreed to have bleach all over and toner we did use much more product and time than what we should have.
Oliver was very tired I believe you are a difficult case and I advise you to go to another salon yo get what you much wanted and apparently we could not provide you.
I hope this is clear I hVe been very helpful but now I cannot help you anymore.

Your response is quite upsetting.
Yes, I agreed but this was suggested and kindly offered in addition to the highlights which was the important part. If more product was used then that's not my fault and at no time was I told it would mean no highlights.
I made it clear I much appreciated the time Oliver spent with me. You fail to understand my disappointment and I will certainly not return to your salon, not because of my hair but because of the way you have responded to me.

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